What do I do if my box is overheating?
If your set top box hard drive starts to get too hot it will display a message on screen to let you know.
If your box is located in a closed cupboard or there is something on top / around it you may wish to re-position it so that it has enough space to ensure there is adequate ventilation to stay cool.
If the temperature of your hard drive continues to rise it will automatically turn off to prevent it from overheating, and let you know via an on screen prompt.
Once switched off you’ll be able to continue to use your set top box, but won’t be able to make use of smart features like recording, pausing or rewinding live TV.
When your box has cooled down again the hard drive will be re-enabled automatically.