Question 1

UKTV is rebranding to U

Accepted Answer

UKTV is rebranding to U, a new brand that will unite their family of free-to-air channels and their free streaming service.

The new brand will unite UKTV's family of free-to-air channels becoming U&Dave, U&DRAMA, U&YESTERDAY and U&W. Their free streaming service will transition from UKTV Play to U.

The changes will update automatically on your Freesat device on 15th July 2024.

Question 2

May 2024 - Temporary Delivery Extension

Accepted Answer

As part of our ongoing commitment to providing you with the best possible service, we strive to maintain transparency and keep you informed of any changes that may affect your experience with us.

From 15th to 24th May, our delivery window will be extended to up to 7 working days for any orders placed via our website due to upgrading our delivery systems.

We appreciate your understanding and patience as we work to minimize any disruptions. If you require further assistance, please do not hesitate to reach out to our Customer Team. Details of how to reach us can be found on our contact us page.

Question 3

May 2024 - Freesat ID and Remote Record feature on Freesat Mobile will be removed from early June 2024

Accepted Answer

Due to a change to our internal systems, we will be removing Freesat ID accounts from our platform from early June 2024. As a result of this change, the Remote Record feature on Freesat Mobile Apps…
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You can continue to enjoy recording your favourite shows on your new and refurbished Freesat Recordable 4K TV Boxes (500GB, 1TB and 2TB). There will be no disruption to your viewing as a result of this change.

We understand that this may impact your experience with our product, and we sincerely apologise for any inconvenience this may cause.

Question 4

January 2024 - HD Satellite Upgrade for BBC Channels

Accepted Answer

What is happening?

From January 8^th Starting in 2024, the BBC will end all SD broadcasts on satellite. The BBC is replacing its standard definition (SD) broadcasts on satellite with high definition (HD) versions.

Will you be affected by the switch to HD?

This switch only affects people using an SD-only satellite set-top box. If you’re using an SD-only box, you will lose all BBC SD channels from January 8^th 2024.

How to tell if you’re using an SD-only box?

Go to channel 799 on your TV (Freesat customers only). If you see a “Good news!” message, then you don’t need to do anything. You’re ready and won’t be affected. Over the next few months, your new HD BBC One region will appear on channel 101 automatically.

If you see a “sorry, your satellite set-top box is not capable of receiving high-definition services” message, these changes will affect you and you will need to upgrade your satellite box. However, you may be eligible for extra support.

Eligibility Checker Tool now Live!

If you are affected by the changes and would like to find out more about whether you may be eligible for extra support, The Eligibility checker tool is now live on the HD Satellite Upgrade website.

Viewers who are affected by the SD switch off can now check their eligibility for further assistance on the help scheme and, if eligible, can apply for a voucher or a home support visit.

Click here to check your eligibility.

For further information please visit hdsatelliteupgrade.co.uk or contact their freephone helpline 0330 123 1876.

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UKTV is rebranding to U

May 2024 - Temporary Delivery Extension

May 2024 - Freesat ID and Remote Record feature on Freesat Mobile will be removed from early June 2024

January 2024 - HD Satellite Upgrade for BBC Channels

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