General Troubleshooting
  • I'm having trouble connecting to wireless network

    This may be an issue with your wireless network itself, so we recommend you first check that any other devices connected to the same wireless network network are not facing the same issue. If they…
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  • My box is not turning on

    Our 4K Set Top Box has a light indicator to let you know what mode your box is in. If there is no light displaying on your box, this may indicate that the power adapter is not connected properly.  If…
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  • What does the light on my box mean?

    Our 4K Freesat Set Top Boxes display different lights on the front of the box. This tells you which mode your box is in. Below is a guide to what the coloured lights represent.    The Blue Light …
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  • My signal is poor. What can I do?

    The first thing to check is the satellite cables are correctly inserted into your Freesat Box and haven’t come loose. If the cable connection is okay, there may be interference causing the signal…
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  • How do I complete a channel scan?

    While new channels should appear in your TV Guide automatically, if you cannot find a newly launched channel on your Freesat TV Guide you may want to complete a manual channel scan. Similarly, if you…
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  • I can’t find the channel I am looking for

    There are a few potential reasons as to why you cannot find a channel on your Freesat Set Top Box.  1 – The channel may not be available on the platform. For the latest list of channels and on-demand…
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  • Why does my box squeak?

    While in standby your Set Top Box will regularly check for updates issued by Freesat to fix bugs and introduce new features. When it finds a new update your Box will automatically restart to install…
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  • What do I do if my box is overheating?

    If your 4K Set Top Box hard drive starts to get too hot it will display a message on your TV screen to let you know. If your box is located in a closed cupboard or there is something on top / around…
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  • How do I identify my LNB type?

    An LNB (Low-Noise Block downconverter) is the receiving device on a satellite dish (the bit that sticks out from the middle of the dish) that determines the number of recordings your Box can make at…
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  • Where can I download the Freesat Manual?

    Download all of our product manuals for our latest 4K TV Boxes and earlier generation boxes right here.
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  • My TV isn't recognising my Freesat Box

    If you are having issues connecting your Freesat Box to your TV, we recommend you try using a different HDMI cable or a different HSMI slot in your TV. This should fix the issue you are experiencing. 
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  • I’m having a problem accessing On Demand players

    If you’re having issues with connecting to the On Demand players, there are a couple of things you can try to do. Check that your Freesat Set Top Box is connected to the internet. If you are…
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