If your Freesat Smart TV Recorder loses the ability to pause and rewind live TV, this suggests a problem with your hard drive.
First, please ensure you have the latest version of software for your…
My Humax Box has frozen or is unresponsive
If your Humax box freezes, we recommend you turn it off at the mains and wait for thirty seconds before restarting. I
f this doesn't resolve it, and you are able to access the menu, the next step…
My Humax box is not turning on
The first thing to check is that the power unit is working properly.
If no light is on, then the power unit isn’t working so may need replacing. If this is the case, the best thing to do is to call…
I'm receiving no signal on my Humax / Manhattan box
Extreme weather conditions (such as driving rain, strong winds or snow) can affect the satellite signal. In the event of calm weather and your Freesat box or TV reporting no signal there are a few…
I'm missing channels on my Humax / Manhattan box
If you encounter channels missing from your TV guide, put your Set Top box into standby for 30 seconds and then switch it back on again. This should see everything restored; If this does not work you…
Registered Company No: 06250097
VAT Number: GB 916978765
Copyright: All content, programme titles, trademarks, artwork and associated imagery are trademarks and/or copyright material of their respective owners. All rights reserved.
Kids Pass promotion: UK only. 18+. Purchase a Freesat 4K TV box (any model) from a participating retailer between 09:00 19.07.21 and 23:59 11.10.21, then visit freesat.co.uk/kids-pass and enter purchased 4K TV box serial number, full name, email, postcode, mobile number and retailer purchased from by 23:59 31.12.21 to claim a free 12-month Kids Pass. Keep receipt for all claims. Max one claim per person. For participating retailers and full terms visit freesat.co.uk/kids-pass. Internet access required. Excludes trade customers and those with existing Kids Pass memberships expiring after 31.12.21. Promoter is Freesat (UK) Limited.