It’s easy to record your favourite programmes, and you can manage your recordings by visiting the Recordings section.
There are four different ways that you can set up a recording on your Set Top…
What happens if I have a recording conflict?
If you have set your Box to record too many shows at the same time, your Box will display with a message, to help you solve a recording conflict.
If one of the programmes you have set to record is on…
What is my default pin?
Your Box’s default PIN is 0000.
If you have changed your PIN but cannot remember it then you will need to perform a Full Factory Reset.
Click here to read how to complete a Full Factory Reset.
Where can I find my recordings?
If you have one of our 4k Recordable TV boxes, your recordings are stored in the Recordings section of the menu. To find them, just press Home on your remote and then select Recordings. You’ll see a…
My planned recording has disappeared
If it is a programme you had scheduled, then this will be removed from the 'Planned' filter once it is recorded and added to you main Recordings screen are. If you’ve set a series to record only…
Series Link does not seem to be working
The first thing to check is that Series link has been set up. You can do this by looking at your Planned Recordings, where you can view all scheduled recordings.
The other cause might be the way…
I have WLNB but can't record 4 channels at the same time
This issue may be as a result of loose cables. We recommend you try reconnecting the satellite cables, ensuring they are tightly screwed in, then reboot your box. This should clear the issue.
My box is running out of space. What can I do?
If you are running out of space, the box will automatically delete the oldest programme to make way for any new recordings. To check how much space you have available, go to Home and then Recordings,…
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Kids Pass promotion: UK only. 18+. Purchase a Freesat 4K TV box (any model) from a participating retailer between 09:00 19.07.21 and 23:59 11.10.21, then visit freesat.co.uk/kids-pass and enter purchased 4K TV box serial number, full name, email, postcode, mobile number and retailer purchased from by 23:59 31.12.21 to claim a free 12-month Kids Pass. Keep receipt for all claims. Max one claim per person. For participating retailers and full terms visit freesat.co.uk/kids-pass. Internet access required. Excludes trade customers and those with existing Kids Pass memberships expiring after 31.12.21. Promoter is Freesat (UK) Limited.