Orders and Returns
  • How long does it take to get my product?

    Freesat uses DHL parcel service for deliveries, upon dispatch your box should be with you within the 2-3 working days. When your order is dispatched, you will receive an email with a DHL tracking…
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  • I ordered by mistake. Can I cancel my order?

    You may be able to cancel your order, so long as it has not been shipped and you have received a dispatch email. Please call our Customer Support Team who will be best placed to assist. In the event…
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  • My package hasn’t arrived

    If it has been more than 3 working days since you received your dispatch notification and your parcel has not yet arrived, you can check its delivery status using the DHL track and trace service and…
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  • Can I change the email address on my order?

    If you have added the wrong email address to your order you can contact our Customer Support Team who will be able to change this for you.
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  • I want to change my order to a different box.

    We are unable to change the product type chosen in orders placed. If you have decided that you would prefer a different 4K TV Box then you will need to cancel or return your order before placing a…
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  • My order has gone through but I’ve not received confirmation?

    If your order was successful, a page with an order confirmation number will have appeared on your screen. If you did not see this page then your order may not have been placed. It may be worth…
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  • The wrong box was delivered to me, what should I do?

    If you have received a different Set Top Box to the box that you ordered please contact our Customer Support Team with your order details to hand so that they can manage a return and redelivery.
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