I can’t find the channel I am looking for

Whilst unusual, there are a couple of potential reasons for this:

1 – The channel may not be available on the platform.  For the latest list, see our channels page [link to channels list].  If you are looking for a specific channel, the best way to find out when/if it joins the platform is to sign up for our newsletters, which you can do here [link to registration page]

2 – Try restarting the box

3 – The signal may have dropped.  In this instance, check that the cables haven’t come loose from the back of the box.  If they haven’t, then run a Signal Test by going to Settings – System Information – Signal Strength.  If the signal is good, try redoing a channel scan.  You can do it in Settings – Freesat Channels – Channel Scan