Freesat - Why can't I remote record?

Freesat Customers

Freesat App

Why can't I remote record?

Firstly, make sure that you’re logged in to your Freesat ID on the app by tapping the Settings icon in the top right corner.

Check that your Freesat box is paired with your Freesat ID by choosing 'Settings' then 'Freesat ID' on your box.

If you're not already paired, you can get a unique code from the Freesat box. To pair your box, just log in to your Freesat ID account at and enter this code.

To remote record, you need one of the following boxes:
HUMAX HB-1000S/1100S Freesat HD box - (you'll need to connect an external hard drive via USB for recordings)
HUMAX HDR-1000S/1010s/1100s Freesat+ HD box (500GB, 1TB and 2TB versions) 

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