Why can't I access my recordings?


If you're unable to access your recordings screen or use any of your recordings functionality on your 4K TV Box, then you should complete a quick reboot of your box.

To do this you simply navigate to Settings > System Settings > Box Reset > Reboot Box.

If your box has frozen and you are unable to access the Settings menu, you can carry out a reboot using the button on the box itself. You can do this by holding down the power button on the top of your set top box for 5 seconds. You remove your finger from the button when the box begins rebooting.

If you continue to experience issues after rebooting your box, please use our support form available in the bottom right of your screen to contact our customer team.