My planned recording has disappeared

If it is a programme you had scheduled, then this will be removed from the 'Planned' filter once it is recorded and added to you main Recordings screen are. If you’ve set a series to record only episodes showing in the next 7 days will be shown in that 'Planned’ filter.

If it is a case that the recording they'd set is not showing on any filter, try recording the same programme again (or a different programme) to check that the function is working properly.

If problem persists, try rebooting the box and if that doesn't work, then you should reset the box before trying again.  If none of these actions help, then speak to one of our team