Question 1

Removal of connected services from some Freesat Humax devices

Accepted Answer

What is happening? 

As part of ongoing improvements to our service, from the 12 August 2025 we’re removing some services on older Freesat & Humax G2 devices purchased between 2013 and 2019. Your Freesat device will continue to work as normal outside of these select changes, including showing all the usual broadcast TV channels, providing a functional user interface and accessing the TV Guide. Audiences can continue to enjoy the same channel line-up alongside a number of on demand players.

What devices will be affected? 

The devices affected by this change are older models sold between 2013 and 2019: 

Humax HDR-1100S  
Freesat Recorder 500GB, 1TB, and 2TB 
HB-1100S non-recordable Freesat Receiver

Which services are being removed? 

The following services will no longer be available: 

Scrolling Backwards on the TV Guide and Deep linking functionality 
Showcase (recommendations) and Deep linking functionality 
Search functionality

 Will I still be able to use On Demand services? 

 On Demand services via the following players will continue to be available: 

BBC iPlayer 
5 
STV Player 
Watch Free U 
Netflix 
France 24 
YouTube

To access On Demand apps devices will need to be connected to broadcast (Satellite RF) and internet.

Will I still be able to watch broadcast TV? 

Yes. Devices will continue to show broadcast TV, have a functional user interface and TV Guide as long as the device is connected to Satellite RF broadcast. There will be no loss to available broadcast channels. 

I want access to some of the services that have been removed or to improve my TV experience what can I do?

We offer a range of TV products to suite all audiences, however they choose to connect and enjoy their favourite programming and features. If you are affected by these changes and would like to consider a device upgrade, you can find the full range of options on our product page.

Question 2

23rd June 2024 – Freesat Mobile App Update

Accepted Answer

On 23rd June 2024, we will release an updated version of the Freesat mobile app. The updated app includes a full TV Guide, On Demand library, Reminders, and a range of new features, such as:

TV Guide with programme descriptions and a 7-day backwards and forwards electronic program guides
Filtering by Favourites and Genres, including Movies and Sports
Programme reminders
On Demand recommendations
Search functionality
Dark and Light mode options
And more

Browse top shows from BBC iPlayer, ITVX, 4, 5 and more all in one place. Ensure the relevant player apps are installed on your device for the best Freesat experience.

To get the Freesat Mobile App you need an Android phone or tablet running Android OS 5.0 and above, or an iPhone or iPad running iOS 13 and above. You can find the app in the Google Play store and Apple App Store, for more help and support on how to get the best out of the Freesat Mobile App please visit our helpful FAQ’S here.

Question 3

15th October 2024 - New Design for Freesat!

Accepted Answer

A brand-new user interface rolls out for Freesat customers with a Freesat Recordable 4K TV Box or a Freesat 4K TV Box. Some of the enhancements include:

More space to showcase our editorial team’s TV recommendations.

A modern, customisable TV Guide - you can now see more of what’s on at a glance, and use the List button on your remote control to favourite channels or view programmes with Audio Description and/or Subtitles.

You’ll find all of our apps and on demand recommendations under the On Demand menu.

For our 4K Recordable boxes, all of your recording options remain.

We do hope you enjoy our new look and feel.

For more help on how to move around the new layout please download our updated user manuals: Freesat Product Manuals | Freesat

Question 4

October 2024 - Latest Channel updates on Freesat

Accepted Answer

On 1st October 2024 some broadcasters are making important changes to their channels.

You may need to rescan to update your TV and keep your channels and TV Guide up to date.

To find out more about how to channel scan, visit our handy How do I Complete a Channel Scan? FAQ

Channel Moves

Channel Name	Channel Number	New Number
5 Star + 1	141	140
Sky Mix HD	144	141
Challenge	146	142
Sky Arts	147	143
Quest HD	167	144
Really	160	145
Quest Red	169	146
DMAX	150	147
HGTV	166	149
Quest SD	172	150
Quest +1	168	151
Quest Red +1	170	152
DMAX +1	151	153
Food network +1	149	154
Blaze	162	161
Together TV	164	162
Court TV	177	163
That’s TV	168	164
That’s TV 2	181	165

See our Channel Page to see content available for your region.

Question 5

UKTV is rebranding to U

Accepted Answer

UKTV is rebranding to U, a new brand that will unite their family of free-to-air channels and their free streaming service.

The new brand will unite UKTV's family of free-to-air channels becoming U&Dave, U&DRAMA, U&YESTERDAY and U&W. Their free streaming service will transition from UKTV Play to U.

The changes will update automatically on your Freesat device on 15th July 2024.

Question 6

May 2024 - Temporary Delivery Extension

Accepted Answer

As part of our ongoing commitment to providing you with the best possible service, we strive to maintain transparency and keep you informed of any changes that may affect your experience with us.

From 15th to 24th May, our delivery window will be extended to up to 7 working days for any orders placed via our website due to upgrading our delivery systems.

We appreciate your understanding and patience as we work to minimize any disruptions. If you require further assistance, please do not hesitate to reach out to our Customer Team. Details of how to reach us can be found on our contact us page.

Question 7

May 2024 - Freesat ID and Remote Record feature on Freesat Mobile will be removed from early June 2024

Accepted Answer

Due to a change to our internal systems, we will be removing Freesat ID accounts from our platform from early June 2024. As a result of this change, the Remote Record feature on Freesat Mobile Apps…
Read More

You can continue to enjoy recording your favourite shows on your new and refurbished Freesat Recordable 4K TV Boxes (500GB, 1TB and 2TB). There will be no disruption to your viewing as a result of this change.

We understand that this may impact your experience with our product, and we sincerely apologise for any inconvenience this may cause.

Question 8

January 2024 - HD Satellite Upgrade for BBC Channels

Accepted Answer

What is happening?

From January 8^th Starting in 2024, the BBC will end all SD broadcasts on satellite. The BBC is replacing its standard definition (SD) broadcasts on satellite with high definition (HD) versions.

Will you be affected by the switch to HD?

This switch only affects people using an SD-only satellite set-top box. If you’re using an SD-only box, you will lose all BBC SD channels from January 8^th 2024.

How to tell if you’re using an SD-only box?

Go to channel 799 on your TV (Freesat customers only). If you see a “Good news!” message, then you don’t need to do anything. You’re ready and won’t be affected. Over the next few months, your new HD BBC One region will appear on channel 101 automatically.

If you see a “sorry, your satellite set-top box is not capable of receiving high-definition services” message, these changes will affect you and you will need to upgrade your satellite box. However, you may be eligible for extra support.

Eligibility Checker Tool now Live!

If you are affected by the changes and would like to find out more about whether you may be eligible for extra support, The Eligibility checker tool is now live on the HD Satellite Upgrade website.

Viewers who are affected by the SD switch off can now check their eligibility for further assistance on the help scheme and, if eligible, can apply for a voucher or a home support visit.

Click here to check your eligibility.

For further information please visit hdsatelliteupgrade.co.uk or contact their freephone helpline 0330 123 1876.

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