Removal of connected services from some Freesat Humax devices

What is happening? 

As part of ongoing improvements to our service, from the 12 August 2025 we’re removing some services on older Freesat & Humax G2 devices purchased between 2013 and 2019. Your Freesat device will continue to work as normal outside of these select changes, including showing all the usual broadcast TV channels, providing a functional user interface and accessing the TV Guide. Audiences can continue to enjoy the same channel line-up alongside a number of on demand players. 

What devices will be affected? 

The devices affected by this change are older models sold between 2013 and 2019: 

• Humax HDR-1100S  
• Freesat Recorder 500GB, 1TB, and 2TB 
• HB-1100S non-recordable Freesat Receiver 

Which services are being removed? 

The following services will no longer be available: 

• Scrolling Backwards on the TV Guide and Deep linking functionality 
• Showcase (recommendations) and Deep linking functionality 
• Search functionality 

 Will I still be able to use On Demand services? 

 On Demand services via the following players will continue to be available: 

• BBC iPlayer 
• 5 
• STV Player 
• Watch Free U 
• Netflix 
• France 24 
• YouTube 

To access On Demand apps devices will need to be connected to broadcast (Satellite RF) and internet. 

Will I still be able to watch broadcast TV? 

Yes. Devices will continue to show broadcast TV, have a functional user interface and TV Guide as long as the device is connected to Satellite RF broadcast.  There will be no loss to available broadcast channels. 

I want access to some of the services that have been removed or to improve my TV experience what can I do?

We offer a range of TV products to suite all audiences, however they choose to connect and enjoy their favourite programming and features. If you are affected by these changes and would like to consider a device upgrade, you can find the full range of options on our product page.