The app / a specific feature isn’t working. What can I do?

The app / a specific feature isn’t working. What can I do?

If you are having performance issues with the Freesat mobile app, try the following alternatives to try to fix it:

Check your phone has the most up to date OS version as the app may not support older software versions.

If that doesn’t work, uninstall the Freesat app and turn your phone off for 5 minutes. Turn the phone back on and download and install the Freesat app again.

You’ll need to log in again to use it. This should resolve any issues.