FAQs
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How can I stop my Freesat remote interfering with other devices?
If your Freesat remote is accidentally controlling other devices...
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How can I watch On Demand without WiFi?
You don’t need Wi-Fi to enjoy On Demand content with Freesat. If...
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How do I connect to a wireless network?
If you didn’t connect your Freesat Box to Wi-Fi during setup, or...
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My box is not turning on
If your Freesat box isn’t powering on, don’t worry, here are a...
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Freesat Manufacturer’s Warranty: What’s Covered & What’s Not
Freesat manufacturer’s warranty details. Find out more here.
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How can I adjust Lip Sync?
If you’ve connected external speakers to your Freesat box, you...
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What happens if your product is faulty and you have to return your device?
What happens if your product is faulty and you have to return...
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My TV isn't recognising my Freesat Box
If your TV isn’t detecting your Freesat Box, the issue may be...
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I'm having trouble connecting to a wireless network
If your Freesat Box isn’t connecting to Wi-Fi, the issue may be...
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I can’t find the channel I’m looking for
If a channel seems to be missing from your Freesat box, don’t...
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Why does my box squeak?
While in standby your Set Top Box will regularly check for...
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My Freesat box is running out of space. What can I do?
If your Freesat box is running low on storage, it will...
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Series Link isn’t working, what should I do?
If your Series Link isn’t working as expected, here are a few...
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I’m having a problem accessing On Demand players
If you’re having trouble connecting to On Demand players on your...
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My planned recording has disappeared
If a scheduled recording seems to have vanished, here’s what...