If you’re having trouble connecting to On Demand players on your Freesat box, there are a few simple checks you can try before getting in touch for help.
Try the following:
- Check your internet connection – Make sure your box is connected to the internet.
- If you’re using Wi-Fi, try switching to a wired connection with an Ethernet cable (not supplied) to see if this improves stability.
- If your connection seems fine, restart your box: Press and hold the Power button on your box for 5 seconds.
If you're still having trouble, contact us for further help.