What’s Covered
Freesat’s one-year manufacturer warranty applies exclusively to our range of 4K TV Boxes, both recordable and non-recordable models. It covers repair or replacement (within the warranty period) of the following components if found to be faulty:
- Freesat 4K TV Box or Recordable 4K TV Box
- Power supply unit
- HDMI cable
- Remote control
You can read the full details on the Freesat warranty policy.
What’s Not Covered
The warranty does not apply to:
- Freesat-enabled TVs or boxes made by other manufacturers (e.g. Humax or Manhattan), you’ll need to contact them directly for support
- Boxes used in commercial settings
- Products with no proof of original purchase
- Faults reported after the warranty period ends
- Any product not listed below:
- Freesat 4K Recordable TV Box / 500GB / UHD-4X-500
- Freesat 4K Recordable TV Box / 1TB / UHD-4X-1000
- Freesat 4K Recordable TV Box / 2TB / UHD-4X-2000
- Freesat 4K TV Box / UHD-X
- Refurbished (“graded”) Freesat 4K TV Boxes sold directly by Freesat
Additional exclusions include:
- Software issues on the box
- Cosmetic damage (e.g. scratches, dents) or wear and tear (e.g. battery degradation)
- Boxes that have been opened, modified, or repaired by anyone other than Freesat or an authorised service provider
- Boxes with a broken or altered serial number or warranty label