Help & Support

My TV isn't recognising my Freesat Box

If your TV isn’t detecting your Freesat Box, the issue may be related to the HDMI connection. A quick check of the cable or port usually sorts it.

Try the following steps:

  1. Use a different HDMI cable to connect your Freesat Box to the TV.
  2. Try plugging the cable into a different HDMI port on your TV.
  3. Make sure both the TV and Freesat Box are switched on and set to the correct input source.

This should help get things working again. If you're still having trouble, feel free to get in touch with our team.

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