If a channel seems to be missing from your Freesat box, don’t worry, here are a few quick checks that can help:
Step 1: Check channel availability
Not all channels are available on the Freesat platform. To see the most up-to-date list of channels and On Demand players, visit our channels page.
Step 2: Restart your box
A simple reboot can often fix the issue.
- Freesat 4K Boxes: Press and hold the Power button on your box for 5 seconds.
- Humax or Manhattan Boxes: Put your box into standby for 30 seconds, then switch it back on.
Step 3: Check your signal
Loose cables or a weak signal can cause channels to disappear.
- Make sure the satellite cables are firmly connected at the back of your box.
- To check your signal strength, go to:Settings → System Information → Signal Strength
- If everything looks fine, try running a channel scan:Settings → Freesat Channels → Channel Scan