Question 1

Software update 29th February 2024

Accepted Answer

Software update 5.5.2.p1_ui_v1.5.2

This minor update includes maintenance fixes and updates to satellite lists. This update will be automatically installed on Freesat 4K TV Boxes (Recordable and Non-recordable).

Question 2

Software update 30th March 2023

Accepted Answer

Software update 5.5.2.p1_ui_1.5.1 is now available and will be automatically installed on Freesat 4K TV boxes.

The update includes a fix for an issue where the ITV button on the Freesat remote control wasn't launching the ITVX player correctly.

Question 3

Software update 10th February 2023

Accepted Answer

We're excited to announce that our new software update 5.5.2.p1_ui_v1.5.0-1 is now available and will be automatically installed on Freesat 4K TV boxes!

This minor update includes a fix for a known issue.

Question 4

Software update 25th October 2022

Accepted Answer

We're excited to announce that our new software update 5.5.2.p1_ui_1.5.0 is now available and will be automatically installed on Freesat 4K TV boxes!

New Features

We have revamped the Picture & Sound settings and you can now select HDMI and Optical audio outputs modes independently. You can also now toggle HDMI-CEC functionality on or off.
You can now reset Netflix settings in the event the Netflix app gets into a bad state.
Failed recordings now have additional contextual information so you can better understand why a recording failed.
On-demand player apps can now be shown and launched from Showcase.
We have added hard drive repair options when a hard drive fault is detected during operation.

Question 5

Software update 9th May 2022

Accepted Answer

5.4.1.p13_ui_1.4.4

Fixes:

We have resolved an issue where power management options were not displaying during first-time installation
We have fixed a problem with manual user band entry that was stopping the LNB type from being discovered in some scenarios
Additional minor fixes and improvements

Question 6

Software update 7th March 2022

Accepted Answer

5.4.1.p13_ui_1.4.3

New Features:

Manual userband entry is now available, this is for customers who live in multi dwelling units that contain 1^st generation multi switch equipment. This menu should only be used by the person responsible for the multi switch equipment in the building.

Fixes:

We have added additional recovery options and improved the experience for customers when the middleware reports errors with their hard drive (PVR’s only)
We have also improved how the application handles hard drives that reach an unrecoverable state (PVR’s only)
There were some issues with the privacy notice pop-up function that have been fixed
Additional minor bug fixes to improve stability and performance

Question 7

Software update 14th December 2021

Accepted Answer

14th December, 2021

Software update 5.4.1.p13_ui_1.4.2

This minor update includes a fix for a known issue.

Question 8

Prime Video Search Update: Dec 2021 | Freesat

Accepted Answer

The Amazon Prime Video catalogue is now available and ready to be explored in search on any 4K TV Box (software version 1.4.1 and above). Simply head to search via the button on your 4K TV Box remote control or use our on-screen menu to explore the addition of over 110,000 movies and more than 16,000 series!

“We’re excited to extend content discovery in search on Freesat 4K TV Boxes with the integration of the Prime video catalogue. Content is spread out across a growing list of On Demand players and it’s important to deliver to our customers an effortless way to navigate through all of them. Stay tuned, there’s more to come!” - Vincent Le Pape, Senior Product Manager.

Not a Prime member yet? Simply open the app and follow the instructions to sign up and enjoy a 30 day free trial!

* Prime Video search is only available on 4K TV Boxes

Question 9

Software update 10th November 2021

Accepted Answer

Software Update 10th November 2021

5.4.1.p13_ui_1.4.1

New Features:

Improved Interface during LNB verification. Customers will now see that the box is setting things up for them, rather than a no signal screen when coming out of standby

We have enhanced how search results are displayed for both On TV and On Demand content

Fixes:

Performance:

We have improved how the box handles low memory scenarios and will automatically close background applications if necessary to improve the overall experience
Enhanced the general responsiveness of the application, users should see an improvement in general performance

FTI & Privacy notice:

We have fixed several bugs with our first-time installation process
Improved our privacy notice pop-up flow and fixed several issues that could result in related issues

Standby & power management:

There have been several bugs fixed coming out of standby to improve box behaviour, including:

Remembering the last tuned channel after a box reboot/ nightly reboot
Improvements to avoid the application crashing while the box is in standby mode
Sometimes customers would see washed-out picture after waking from standby
No AV on Live TV channel when switching from passive standby to active mode

Settings & Channel Scan:

We have a few fixes for settings & channel scan:

Occasional box crash during postcode check
Regional Channels: BBC One London list was not shown correctly

Recordings & Reminders:

There have been numerous fixes for issues with recordings & reminders, including but not limited to:

Resuming playback of recording causes a device reboot
Users unable to access recordings action menu after deleting a recording
Users occasionally get stuck on Recordings preview Home screen
Continue watching option not available for partially viewed programme
Exit Recording Playback - Live TV has no AV until zapped to a different channel

Fixed an issue causing duplicate recordings when setting via Freesat App
Reminder Icon not removed after show started
Unable to auto-tune to a channel from reminder pop-up when watching iPlayer

TV Guide:

We have resolved a few issues with the TV Guide:

Restart Metadata Icon was not always showing
‘Back’ from "Showing Again” took you to the Recordings home page pane, not the Guide home page.
1 Line guide not displaying when returning to Live TV

Fixed an issue with double key entry on BBC channels
Both user-hidden and favorited channels appeared among the Favorite channels filter in TV Guide
Users would sometimes get stuck in the guide when a series recording was cancelled

Showcase:

We have fixed a few key issues affecting our lovely showcase picks:

Showcase was not displaying correctly on box boot up
Showcase was occasionally taking too long to populate
We have improved default image logic for when showcase images are not available

Timeshift:

We found and fixed some issues when you pause live TV on our recordable boxes:

STOP RCU key would not return you to live TV
Users were occasionally unable to record an event from within timeshift
A noticeable black screen could be seen when exiting from timeshift to Live TV
Fixed an issue where FF/RW were working intermittently

On Demand:

There were a few bugs with our On Demand apps and menus that we have resolved:

Exit whilst loading OD player would land user on ‘No Signal’ screen
Fixed an issue where video was intermittent during playback on the My5 app
There were a few instances where Netflix was not closing when requested

OD Apps menu would occasionally reset due to a timeout

In addition to the above, we have bug fixes to improve stability and responsiveness of our devices.

Question 10

Software update June 2021

Accepted Answer

FREESAT 4K TV BOX SOFTWARE RELEASE - 5.4.1.P7_UI_1.3.8

Q: Software update 9th May 2022

5.4.1.p13_ui_1.4.4 Fixes: We have resolved an issue where power management options were not displaying during first-time installation</li> We have fixed a problem with manual user band entry that was stopping the LNB type from being discovered in some scenarios</li> Additional minor fixes and improvements</li> </ul>

Q: Software update 7th March 2022

5.4.1.p13_ui_1.4.3 New Features: Manual userband entry is now available, this is for customers who live in multi dwelling units that contain 1 st generation multi switch equipment. This menu should only be used by the person responsible for the multi switch equipment in the building.</li> </ul> Fixes: We have added additional recovery options and improved the experience for customers when the middleware reports errors with their hard drive (PVR’s only)</li> We have also improved how the application handles hard drives that reach an unrecoverable state (PVR’s only)</li> There were some issues with the privacy notice pop-up function that have been fixed</li> Additional minor bug fixes to improve stability and performance</li> </ul>

Q: Software update 14th December 2021

14th December, 2021 Software update 5.4.1.p13_ui_1.4.2 This minor update includes a fix for a known issue.

09/06/2021

The June 2021 Software Release (5.4.1.p7_ui_1.3.8) is now available and will be automatically installed on Freesat 4K TV Boxes. This update includes the BBC Red Button role out, along with several bug fixes and performance enhancements.

Don't have a 4K TV Box? You can now buy our next generation set top boxes direct from Freesat’s Webstore.

New features

BBC Connected Red Button services now available
Nightly reboot now also available when the box is in active standby mode
Removed “Watch live/Watch live in HD” and “Watch from the start” options from the recordings menu to improve user experience
Added the “Info” icon to the EPG so customers know how to expand the synopsis
Added the ability to navigate +/- 24h from Now & Next screen with the Fast Forward & Rewind buttons

Other fixes and improvements

Fixed recording playback issue where customers were presented with audio only
Improved reliability of Reminders
Optimised memory usage to improve performance
Fixed missing recordings on power loss
Fixed loss of audio after exiting YouTube
All channel names clearly displayed on the home screen across all regions
Improved box performance when operating with a full hard drive
Ensured customers are returned to last tuned channel when bringing the box out of standby
Improvements to recordings clash management
Fixed synopsis display issue
Addressed Audio and Video loss when box comes out of standby
Improved stability when transitioning in and out of standby
Plus other minor bug fixes and improvements

*Including SD, HD and regional variants, and radio channels.

Question 11

Software update 13th January, 2021

Accepted Answer

5.4.1.f1_ui_1.3.3 This minor update includes a fix for a known recordings issue.

Question 12

Software update 22nd December, 2020

Accepted Answer

Software update 5.4.1.f1_ui_1.3.2 This minor update includes a fix for a known issue.

Question 13

Software update 15th December, 2020

Accepted Answer

The December Software Release (5.4.1_ui_1.3.2) is now available and will be automatically installed on Freesat 4K TV Boxes. 15/12/2020 Here’s the lineup of our latest enhancements so you can enjoy your 4K TV box’s full potential, just in time for the festive season.

Prime Video in your living room

Amazon Prime Video on Freesat release Amazon’s Prime Video is our newest On Demand addition now available for all 4K TV Boxes updated in December (software version 1.3.2 and above). Read our top picks on what to watch on Prime Video.

If you’re a Prime member, simply head to the On Demand section of our 4K TV box and login to your Amazon account to start streaming your favourite TV shows and movies. Not a Prime member yet? Simply open the app and follow the instructions to sign up and enjoy a 30 day free trial!

Find the telly you love faster

We’ve significantly improved the speed of our TV Guide, so the next time you browse through it, you'll notice the results load a lot quicker.

Other enhancements

Live Restart from Live TV - Whilst watching TV, if you see the Live Restart logo for the programme you're watching now, simply press 'OK' on your remote to watch this from the start

Faster channel changes – switch between shows at speed!

General improvements and bug fixes including Remote Record

“With the addition of Prime Video, this release gives us more fantastic TV to watch at a time when we need it the most. We’re going from strength to strength to deliver even more great content and to make watching it easier than ever, so watch this space!.” Sam Palmer, Product Manager for the Freesat 4K TV Box

Our next generation 4K TV Boxes are the smarter way to enjoy a subscription-free satellite TV experience, with over 170 channels* - including more than 20 in HD. View our 4K TV Box range now. *Including SD, HD and regional variants, and radio channels.

Question 14

28th September, 2020

Accepted Answer

5.3.p4_ui_v1.2.6

This minor update contains some fixes which support the BBC’s roll out of connected red button services. We aim to make these services available to Freesat customers early next year.

Question 15

Software update 13th August, 2020

Accepted Answer

We’re excited to announce that our new software update, 5.3.p4_ui_1.2.4, is now available and will be automatically installed on Freesat 4K TV Boxes.

Here is a round-up of our latest enhancements so you can unlock the true power of your box:

Home Screen update for effortless content discovery

Our reimagined Editorial recommendations service, Showcase, makes finding the day’s top picks even easier by featuring them on the home screen so they’re ready to watch as soon as you turn on your Freesat 4K TV Box.

Enhanced connected search

The connected Search function makes it easy to find the shows you love.

You can find a programme by selecting Search from the Home menu, or by pressing the ‘search’ button on your remote control.

Simply type the first two letters of a show’s title using the on-screen keyboard or the buttons on your remote control to see a list of options. If you can’t see the programme you’re looking for, keep typing and with each letter the list will update with matching items.

“We understand the importance of content discovery, and we’re excited to release our brand new search and recommendations features in this update. We’ve got lots of exciting plans to further develop the software for our Freesat 4K TV Boxes and look forward delivering our next release later this year.”

David Thomas, Head of Product

Other enhancements

We’ve also released a number of bug fixes and service improvements to help you get the most out of your 4K TV Box. Our 4K TV Boxes offer an amazing, subscription-free satellite TV experience, with over 170 channels* - including more than 20 in HD. Compare our 4K TV Box range today.

*Including SD, HD and regional variants, and radio channels.

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Software update 29th February 2024

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