Freesat - Lost satellite signal

New Freesat 4K TV Boxes

Troubleshooting

Lost satellite signal

Check that your satellite cables are connected securely and that your dish isn’t obscured (by scaffolding or fallen branches or similar) or that it hasn’t been moved out of alignment by strong winds or bad weather. You can check your signal strength and quality in the System Information menu within Settings.

If your signal strength is poor then there could be an issue with the satellite dish and you may want to consider getting an installer to check it.

Please note that heavy snow or rain can disrupt satellite signals to your satellite dish. If this is the case, once the weather has passed, the satellite signal should be restored.

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