Freesat - I'm having trouble accessing content On Demand

New Freesat 4K TV Boxes

Troubleshooting

I'm having trouble accessing content On Demand

If you are having trouble accessing content On Demand, check that your Box is still connected to the internet by going to Settings and selecting Internet Connection.

If the screen says ‘You are not currently connected to the internet’ check that your internet is working by using it on another device such as a smartphone, tablet or computer.

If your internet isn’t working on any other devices and your Box is connected wirelessly, then try resetting your router, or turn it off and on again.

If your Box is connected via Ethernet, check that the cable hasn’t come loose. Then go to Settings and Internet Connection and if you see a ‘use wired connection’ button press OK.

If this doesn’t solve the problem, then you will need to get in touch with your internet service provider for further assistance.

If your internet is working correctly but you are still having issues connecting your Box, then please contact our Customer Service Team who may be able to assist further.

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