I'm having trouble accessing connected features
If you have any issues with features that require internet connectivity such as On Demand, Watch from Start or Freesat account, check that your Box is still connected to the internet by going to Settings and selecting Internet Connection .
If the screen says ‘You are not currently connected to the internet’ check that your internet is working by using it on another device such as a smartphone, tablet or computer.
If your internet isn’t working on any other devices and your Box is connected wirelessly, then try resetting your router, or turn it off and on again.
If the problem persists then contact our Customer Services team.