Freesat - How do I reset my box?

New Freesat 4K TV Boxes

Troubleshooting

How do I reset my box?

If your Box is unresponsive or stops working as expected, then you may need to Reboot or Reset it to get it up and running again.

There are a few options for this (please note that your PIN is required to activate any of these options):

For Recordable 4K TV Boxes:

Reboot Box - Activate by selecting the Reboot option from the System Settings menu, or by holding down the power button on the Box for five seconds.

Reset Settings Only - Allows you to reset the Box without losing any of your recordings.

Delete Recordings - Deletes your recordings without losing any of your Box settings.

Full Factory Reset - This action is only advisable if resetting or rebooting your Box hasn’t fixed the problem you were experiencing. Please note that performing a Full Factory Reset will delete all of your settings along with any recordings you have on the Box.

 

For 4K TV Boxes:

Reboot Box - Activate by selecting the Reboot option from the System Settings menu, or by holding down the power button on the Box for five seconds.

Full Factory Reset - This action is only advisable if resetting or rebooting your Box hasn’t fixed the problem you were experiencing. Please note that performing a Full Factory Reset will delete all of your settings.

Still can't find what you're looking for?

Speak to us on