Question 1

I’m having trouble connecting to On-Demand Content

Accepted Answer

If you are experiencing issues connecting to On Demand services on your Freesat box there are a few steps you can take to try and resolve it.

Unplug one of the RF cables. (if you only have 1RF cable move to the next step)
Carry out a Freesat Channel Scan and power the box off and on again. Check channel 999 (If not able to get channel, then this would point to a signal issue being the problem). If On Demand continues to fail to load, proceed to step
Unplug the connected RF cable and replace it with the other one.
Carry out a Freesat Channel Scan and power the box off and on again. Check channel 999. (If channel 999 is only available through one cable, there is a fault in their satellite dish installation.) If On Demand continues to fail to load, proceed to step
Carry out a Factory Reset and skip the internet setup step (have the ethernet cable unplugged during setup); once channel logos appear in the TV Guide menu, set up the internet connection and access On Demand. Try turning the box off and on again if On Demand is still not available.”

Question 2

My Humax box is not turning on

Accepted Answer

The first thing to check is that the power unit is working properly.

If no light is on, then the power unit isn’t working so may need replacing. If this is the case, the best thing to do is to call our Contact Centre

It may be that your Humax box is faulty, if your box no longer falls within the warranty period (please check your receipt and any guarantee you may have), then you may want to upgrade to a new 4K TV model. You can browse our range on the Freesat webstore.

Question 3

I'm receiving no signal on my Humax / Manhattan box

Accepted Answer

Extreme weather conditions (such as driving rain, strong winds or snow) can affect the satellite signal. In the event of calm weather and your Freesat box or TV reporting no signal there are a few steps you can take to try and resolve it.

First, make sure all the connections at the back of the box/TV to the dish are securely tightened; then try doing a channel scan, or first time install to see if this restores any lost channels.

In the event that this doesn't resolve the issue, there may be a problem with either the alignment of the dish, or some interference in the LNB (the protrusion at the end of the dish that the wires connect to). If this is the case, then you might need to contact an installer to come and look at your satellite dish.

Question 4

I'm missing channels on my Humax / Manhattan box

Accepted Answer

If you encounter channels missing from your TV guide, put your Set Top box into standby for 30 seconds and then switch it back on again. This should see everything restored; If this does not work you’ll need to do a quick 'Freesat channel scan'.

If you do perform a Freesat channel scan, it’s worth making a note of your scheduled recordings and re-setting them once the scan is complete to be sure you won’t miss out.

You can view a full list of channels available on Freesat here.

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I’m having trouble connecting to On-Demand Content

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