TalkTalk Fibre Broadband & Freesat Promotion Terms
1. THESE TERMS
1.1 What these terms cover. Freesat (Freesat (UK) Limited) is offering customers a (one) Freesat recordable 4K TV Box (500GB) (“TV Box”) if the customer purchases, connects to and goes live with a qualifying TalkTalk (TalkTalk Telecom Limited) broadband contract (the “Promotion”). These are the terms and conditions under which we will supply the TV Box to customers as part of the Promotion.
1.2 Why you should read them. Please read these terms carefully before applying to enter the Promotion. These terms tell you who we are, how we will provide the TV box to you, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
1.3 UK only. The Promotion is available to customers aged 18 and above resident in the United Kingdom only (for the avoidance of doubt, this excludes residents of the Channel Islands and the Isle of Man).
1.4 Qualifying for the Promotion. The TV Box will only be delivered to a customer who wishes to take up the Promotion if they submit an order to TalkTalk for a qualifying TalkTalk broadband contract, pass all applicable TalkTalk credit and technical checks and connect to and go live with the broadband service. For details on the qualifying TalkTalk broadband contracts please visit the Promotion’s webpage on TalkTalk’s website www.talktalk.co.uk/freesat
1.5 Entering the Promotion. In order to take up the Promotion, you should visit the Promotion’s webpage on TalkTalk’s website www.talktalk.co.uk/freesat. The Promotion is not available via any other TalkTalk webpage and the purchase journey must be completed via the specified link. In addition, the Promotion cannot be entered into in conjunction with any other offers or promotions.
1.6 Timing of Promotion. The Promotion will run from 22 February 2021 until 31 March 2021. The Promotion is subject to availability and Freesat reserves the right to amend or withdraw this Promotion in whole or in part, temporarily or permanently, without prior notice
2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 Who we are. We are Freesat (UK) Limited a company registered in England and Wales. Our company registration number is 06250097 and our registered office is at 23-24 Newman Street, London, W1T 1PJ.
2.2 How to contact us. Visit https://www.freesat.co.uk/help for the latest FAQs and troubleshooting tips, use our contact forms or email email@example.com. You can also call us between the hours of 8am to 8pm Monday – Friday, and 10am to 4pm on Saturday and Sunday on 0345 313 0051.
3. THE TV BOX
3.1 Products may vary. The images of the TV Box on our website and TalkTalk’s website are for illustrative purposes only. Your product may vary slightly from those images. The packaging of the product may vary from that shown in images on our website. Any logo or other reference to a TV channel or on-demand service on the product page or on product packaging is an example only of what may be available at the time that the product page or packaging was created. It does not guarantee the availability of such TV channel or on-demand services content via the Freesat service for any period of time.
3.2 Using your TV Box. A satellite dish and cabling (not included as part of the Promotion) are required to receive satellite TV using the TV Box. If you do not have a satellite dish in working order already, you will need to contact a satellite dish installation service provider to have one installed correctly. Freesat does not provide satellite dish or TV Box installation services.
4. PROVIDING THE TV BOX
4.1 Providing the TV Box. The TV Box will be delivered to you within five working days of the start of your connection with the qualifying TalkTalk broadband service.
4.2 We are not responsible for delays outside our control. If the supply of the TV Box is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event.
4.3 If you are not at home when the product is delivered. If no one is available at your address to take delivery and the TV Box cannot be posted through your letterbox, a note will be left informing you of how to rearrange delivery or collect the TV Box from a local depot.
4.4 When you become responsible for the goods. The TV Box will be your responsibility from the time it is delivered to the address you provide to TalkTalk or you collect it from a delivery depot.
4.5 When you own goods. Title in the TV Box will initially remain with Freesat and will pass to you once you have been connected to the qualifying TalkTalk broadband service for 31 days (provided that you do not cancel your connection to the qualifying TalkTalk broadband service during the cooling off period of 30 days after such connection). If you do wish to cancel the TalkTalk broadband service during the cooling off period, please contact TalkTalk at 0345 172 0088 and they will arrange, as part of the cancellation, for the return of your TV Box.
4.6 Delivery Issues. If you do not receive your TV Box or you unpack your TV Box and find that it is damaged or the incorrect product, please contact TalkTalk at 0345 172 0088 as soon as possible so that they can resolve the issue.
5. FAULTY PRODUCT
5.1 In the unlikely event that your TV Box has or develops a fault, we will work to resolve the issue as efficiently as possible.
5.2 Who to contact. Within the first 30 days of your connection to the TalkTalk broadband service, if you believe your product is faulty, please contact TalkTalk at 0345 172 0088. After the first 30 days, please contact Freesat. Use the Freesat returns form at https://www.freesat.co.uk/help, or email firstname.lastname@example.org. You can also call between the hours of 8am to 8pm Monday – Friday, and 10am to 4pm on Saturday and Sunday on 0345 313 0051.
5.3 Within the Warranty Period. We offer a one-year limited warranty for our products; see https://www.freesat.co.uk/legal-and-policies. The warranty starts from the date of supply of the product to you and lasts for one year. In accordance with the warranty terms, if your product develops a fault during the warranty period, we will offer you an exchange for the product. Please note, if your product develops a fault within the first 30 days of your connection to the TalkTalk broadband service, you should contact TalkTalk to resolve the issue (see 5.2).
5.4 In all cases we reserve the right to inspect the product and verify any fault. We do not cover faults caused by accident, neglect, misuse, improper installation or normal wear and tear.
5.5 Returning product. Our customer services team will advise you on the returns process and provide you a returns label. Use the Freesat returns form at https://www.freesat.co.uk/help, or email email@example.com to log your request. You can also call between the hours of 8am to 8pm Monday – Friday, and 10am to 4pm on Saturday and Sunday on 0345 313 0051. Please ensure that the product is properly packaged and sealed in its original packaging before sending.
6. HOW WE MAY USE YOUR PERSONAL INFORMATION
6.1 How we may use your personal information. We will only use your personal information as set out in our Privacy Notice (www.freesat.co.uk/legal-and-policies/privacy-notice).
7. OTHER IMPORTANT TERMS
7.1 Broadband contract. Freesat is not responsible for the supply or installation of broadband services or of any equipment required in order to receive broadband (such as a WiFi hub). These services and equipment are provided by TalkTalk, and you should contact TalkTalk if you wish to discuss your broadband options, contract and/or services (including any of the steps required to order, connect to and go live with a broadband contract) using the details included at 5.2.
7.2 Amendments to these terms. We may amend these terms from time to time.
7.3 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.