If you order hasn't been shipped, you will be able to update your delivery address. We recommend you contact our Customer

Our 4K Freesat Set Top Boxes display different lights on the front of the box. This tells you which mode your box is in.

update to the Freesat mobile app, you should get a pop-up message when you log in, and all you need to do is follow the instructions

If you are facing this issue, there are a few things we recommend you check: Are the batteries in the remote control new