FAQs
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How to view recommendations on the Freesat Mobile App?
You can find recommendations in the On Demand section of the...
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Why can't I log into my Freesat account?
Due to a change to our internal systems, Freesat ID accounts were...
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How do I set my region or location on the Freesat mobile app?
Set your region or location on the Freesat mobile app? Find out...
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What should I do when experiencing an issue with an individual player on the Freesat mobile app?
If you're having trouble accessing one of the channel players...
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Can I record remotely using the Freesat app?
The Freesat mobile app doesn’t allow you to record programmes...
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How do I watch a programme from another region on the Freesat Mobile App?
You can watch programmes from a different region on the Freesat...
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Why do you need to know my location on the Freesat Mobile App?
We ask for your location so we can show you the correct channel...
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Why are some programmes unavailable to stream on the Freesat Mobile App?
Why are some programmes unavailable to stream on the Freesat...
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Why can't I receive certain channels on the Freesat Mobile App?
There are a few reasons why some channels might not appear in the...
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The app or a feature isn’t working. What can I do?
If you're having trouble with the Freesat mobile app, try the...
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I have an issue with the TV Guide on the Freesat Mobile App
If you're having trouble with the Freesat Mobile app TV Guide...
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What platforms is the Freesat app available on?
You can download the Freesat mobile app on: Find out more here.
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Do I need an internet connection to use the Freesat mobile app?
Yes, you will need an internet connection to use the Freesat...
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Can I download or record programmes to watch offline?
You can’t record programmes using the Freesat mobile app, but you...
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Does the Freesat mobile app offer parental control or PIN protection?
There are no current plans to include PIN protection in the...