What should I do when experiencing an issue with an individual player on the Freesat mobile app?

If you're having trouble accessing one of the channel players, try the following steps:

• Restart your device
• Disconnect from the internet and reconnect to refresh your connection
• Check for any updates for your device or the player app

If none of these steps help, we recommend contacting your device manufacturer or visiting the support page for the player you're using:

• BBC iPlayer
• ITVX
• 4
• 5
• U Stream
• STV Player
• Watch Free UK