If you have received a different Set Top Box to the box that you ordered please contact our Customer Support Team with your

make sure is that you have a satellite cable to link to the set top box and the ability to connect a HDMI cable from the box

are designed so that you can connect an audio device to your Set Top Box using your own optical cable. Connect one end of

recordable Set Top Box, the Backwards Guide functionality will allow you to scroll through the TV Guide on your Set Top Box

out more about the channels available on Freesat, Freesat's set top boxes and how to switch to Freesat from another provider