If your box arrived damaged from delivery please contact our Customer Support Team who can help. You may be asked to provide

Our warranty covers repair or replacement (within the warranty/guarantee period) of a faulty Freesat Recordable 4K TV Box

play button is available to watch by selecting the programme and pressing OK and then choosing Watch Now from the action menu

If you are running out of space, the box will automatically delete the oldest programme to make way for any new recordings

If you have received a different Set Top Box to the box that you ordered please contact our Customer Support Team with your