You can use this to track and trace your parcel.  

Once your hard drive has switched off, you will still be able to use your Set Top Box to watch live TV and on-demand services

If your set top box is connected to the internet you will also be able to use our backwards TV Guide.

If you purchased your box from Freesat then a receipt and invoice will have been sent to the email address that you used

Your refund will be processed via the same method you used to place your order.