We recommend you try reconnecting the satellite cables, ensuring they are tightly screwed in, then reboot your box. This should

another until you get the right set-up for you and your device. If you are trying to programme your Freesat remote

make/model of TV or Set Top Box, you may need to complete a channel scan on your device. To see if you were impacted by these changes

universal remote with your Freesat 4K box. Click here to view our handy guide on how to connect your remote with different

You can check the status of your delivery using the DHL track and trace service. To do this you can use the tracking link