Freesat uses DHL parcel service for deliveries, upon dispatch your box should be with you within the 2-3 working days.

The December Software Release (5.4.1_ui_1.3.2) is now available and will be automatically installed on Freesat 4K TV Boxes

Also check the connection of the power adapter to your Freesat Box.

To hide a channel simply go to Freesat Channels section under Settings, you will then be prompted to enter your pin code

Check that your Freesat Set Top Box is connected to the internet.