I want to return my box because I have changed my mind
If you have changed your mind and want to return your new Freesat Set Top Box please contact our Customer Support Team for assistance.
For more information on this process please read our returns…
My box is faulty, can I return it or get an exchange?
If you're having issues with your box, we recommend you search our FAQs for troubleshooting tips to resolve your issue.
If the problem persists please contact our Customer Support Team for additional…
When will I get my refund?
Once your return or order cancellation has been confirmed you can expect your refund to be credited to the original payment card within 3 to 5 working days.
If your refund does not appear in your…
I'm worried about going to the post office, can I arrange a collection to return my box?
We want to make sure our customers feel safe during this difficult time. If you are concerned about visiting the post office to return your box, please let our customer team know and they can assist…
Can I return my product without a proof of purchase?
We do require a valid proof of purchase to allow you to return your box. If you purchased your box from Freesat then a receipt and invoice will have been sent to the email address that you used when…
I don't have a printer for my returns label
Our customer team will send you a returns label from Royal Mail by email. If you do not have a printer, you can also show your label and its QR code on your mobile or tablet device at the post office…
How will I receive my refund?
Your refund will be processed via the same method you used to place your order. Find out more about when you'll receive your refund.
Are there any circumstances where the manufacturer’s warranty will not apply?
Exclusions under the warranty include:
4K (Recordable) TV Boxes being used by businesses Where proof of original purchase cannot be provided Faults reported, or 4K (Recordable) TV Boxes which develop…
Does the Freesat manufacturer’s warranty apply to a Freesat enabled TVs, or Humax & Manhattan boxes?
No, it does not. Our warranty only covers our range of 4K TV Boxes (both recordable and non recordable).
If you have Freesat enabled TV or box made another manufacturer such as Manhattan or Humax,…
What’s covered under the manufacturer’s warranty / guarantee?
Our warranty covers repair or replacement (within the warranty/guarantee period) of a faulty Freesat Recordable 4K TV Box or Freesat 4K TV Box, the power supply unit, HDMI cable or remote control…