My remote control isn't working with my set top box

My remote control isn't working with my set top box

If you are facing this issue, there are a few things we recommend you check:

Are the batteries in the remote control new and working?  Have they been inserted the right way up? Perhaps try them of a separate remote to see if they need replacing. When you press a button on the remote, does a red light flicker on it? Does the light on the box flicker when you press a button on the remote?

Ensure nothing is blocking the receiver on the Set Top Box as if there are books or furniture in front of the box, then the signal won’t get through.

If the above suggestions do not rectify the issue, please contact our Customer Support Team, who will be able to assist you further.