My package hasn’t arrived


Freesat uses DHL parcel service for deliveries, upon receipt of your dispatch notification your box should arrive within 2-3 working days. 

If it has been more than 3 days since you received your dispatch notification and your parcel has not yet arrived, you can check it's delivery status using the DHL track and trace service the tracking number found in your dispatch email. 

If you still need help please contact our customer team who will be able to assist with your enquiry.