Freesat App
  • How do I view recommendations on the Freesat App?

    You can find recommendations in the On Demand section of the Freesat mobile app, found in the menu at the bottom.You'll see different categories of recommendations, such as comedy or entertainment,…
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  • How do I watch a programme from another region on the Freesat App?

    You can watch programmes from a different region on the Freesat mobile app by manually setting the app to the region you want. To do this, go to the My Freesat section of the app, press the cogwheel…
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  • What should I do when experiencing an issue with an individual player?

    If you're having trouble accessing the channel players, try doing the following: Restart your device. Disconnect from the internet and then reconnect to refresh your connection. See if there's an…
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  • A guide to connecting the Freesat app to the internet on a mobile device

    To get the Freesat Mobile App you need an Android phone or tablet running Android OS 5.0 and above, or an iPhone or iPad running iOS 13 and above.What else do I need?You'll also need a minimum…
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  • How do I access the TV Guide on the Freesat App?

    The TV Guide is in the centre of the menu along the bottom of the Freesat mobile app (called Guide). Simply tap it to open.You can switch between what's on right now and the full guide by tapping the…
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  • Why are some programmes unavailable to stream via the Freesat App?

    Some programmes may not have rights to be streamed on mobile devices and can only be shown on TV, which means we can't offer them for viewing via the Freesat mobile app. We'll let you know if this…
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  • Why can't I watch certain channels via the Freesat app?

    Not all Freesat channels have their own apps, and even if they do have one, they might not have live content that we can link to. Also not all programmes are licensed to be streamed via mobile. We’re…
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  • How do I find and watch live and on-demand TV on the Freesat App?

    When you open the Freesat mobile app, as long as you're online you’ll instantly be able to see what’s showing on TV at that moment – just scroll up and down the What’s On section of the app. There's…
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  • Why do you need to know my region or location?

    We need to know your location to make sure you get the correct channel line-up and relevant programme information for your region.Just follow the set-up process to enable your device’s geolocation…
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  • How do I set my region/location?

    Go to the My Freesat section of the app, press the cogwheel icon top right and tap on Region. You can then either use your device's Location Services to detect where you are or just enter your…
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  • Why can't I record remotely via the Freesat app?

    You can use the Freesat Mobile App to find content to download and watch offline, but you can't use it to record programmes.How do I download content?To find programmes to download, just tap the On…
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  • Can I set reminders on the Freesat mobile app?

    How do I set a reminder?You can set the reminder by pressing on the alarm clock icon under the programme title and date. You can toggle the reminder on or off by pressing this alarm clock icon.How do…
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  • Can I download or record programmes to watch offline on the Freesat app?

    You can use the Freesat mobile app to find content to download and watch offline, but you can't use it to record programmes.How do I download content?To find programmes to download, just tap the On…
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  • I am having problems with the Freesat app

    If you are having problems with the Freesat mobile app, follow our step-by-step troubleshooting guide below.Step 1: Check that your device can run the appTo get the Freesat Mobile App you need an…
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  • What platforms is the Freesat app available on?

    To get the Freesat Mobile App you need an Android phone or tablet running Android OS 5.0 and above, or an iPhone or iPad running iOS 13 and above. The Freesat mobile app is available from the Apple…
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