If you're experiencing weak or no signal on your Freesat box, whether it's a Humax, Manhattan or another model, here are a few steps to help you troubleshoot:
1. Try a channel scan or first-time install
- Go to Settings on your Freesat box and run a channel scan or first-time install.
- This can help restore missing channels and refresh your signal connection.
2. Consider the weather
- Heavy rain, strong winds or snow can temporarily affect your satellite signal.
- If the weather is bad, it’s best to wait until it clears before continuing.
3. Check your cable connections
- With your device safely powered off, make sure the satellite cables are securely connected to the back of your Freesat box or TV.
- With your device safely powered off, gently tighten any loose connectors and check for visible damage.
3. Look for obstructions
- Carry out a visual check from the ground to check for trees, scaffolding or nearby buildings that might be blocking the dish’s view of the sky. Even partial obstructions can weaken or block the signal.
- Please do: Step outside and perform a visual check from the ground.
- Please do not: Don't try to climb onto the roof of your home or use ladders.
If you are unsure, please seek help from a qualified dish installer. They will have experience of working at heights and will understand the circumstances and local geography in your area and be able to suggest the best option for you. These websites can help you to find a local dish installer:
5. Ask a qualified installer to check your satellite dish.
- If the issue continues, the dish may be misaligned or the LNB (the small device at the end of the dish arm) could be faulty.
- Please do not: Don't try to climb onto the roof of your home or use ladders. Please seek help from a qualified dish installer. They will have experience of working at heights and will understand the circumstances and local geography in your area and be able to suggest the best option for you. These websites can help you to find a local dish installer:
Tip:
If your signal keeps dropping even when the weather is clear, it could be a sign of wear and tear in your satellite cabling or dish components. A professional installer can help make sure everything is working as it should.