My remote control isn't working with my Set Top Box If you are facing this issue, check a few things: Are the batteries in the remote control new and working? Have they been inserted the right way up? Perhaps try them of a separate remote to see if they need replacing. When you press a button on the remote, does a red light flicker on it? Does the light on the box flicker when you press a button on the remote? Ensure nothing is blocking the receiver on the Set Top Box as if there are books or furniture in front of the box, then the signal won’t get through If all of the above do not work, then call our Contact Centre who should be able to help you. The number is found at the bottom of this page.