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FAQs

87 Results for

I’m having a problem accessing On Demand players

If you’re having trouble connecting to On Demand players on your...

Where can I find my recordings?

If you're using one of our 4K Recordable TV Boxes, your...

My planned recording has disappeared

If a scheduled recording seems to have vanished, here’s what...

Getting Started with Freesat

Find out useful information about switching to Freesat here.

How do I record a programme?

Recording your favourite programmes is easy, and you can manage...

How to view recommendations on the Freesat Mobile App?

You can find recommendations in the On Demand section of the...

Why can't I log into my Freesat account?

Due to a change to our internal systems, Freesat ID accounts were...

How do I set my region or location on the Freesat mobile app?

Set your region or location on the Freesat mobile app?  Find out...

Finding something to watch

Freesat’s TV Guide is the easiest way to see what’s currently...

What is Live Restart?

Live Restart is a feature that lets you start watching a TV...

What should I do when experiencing an issue with an individual player on the Freesat mobile app?

If you're having trouble accessing one of the channel players...

Can I record remotely using the Freesat app?

The Freesat mobile app doesn’t allow you to record programmes...

How do I watch a programme from another region on the Freesat Mobile App?

You can watch programmes from a different region on the Freesat...

Why do you need to know my location on the Freesat Mobile App?

We ask for your location so we can show you the correct channel...

Why are some programmes unavailable to stream on the Freesat Mobile App?

Why are some programmes unavailable to stream on the Freesat...

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Everyone TV Devices Limited | Registered Company No: 06250097 VAT Number: GB 91697876

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Copyright: All content, programme titles, trademarks, artwork and associated imagery are trademarks and/or copyright material of their respective owners. All rights reserved. Over 100 channels: Number correct at the time of publishing, including SD, HD and regional TV variants and radio channels.

Everyone TV Devices Limited, Triptych Bankside (North Building), 185 Park Street, London SE1 9SH