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Your Freesat box or TV should automatically update when a new channel launches, but some products need to be in standby to pick up the update.


Simply put your box or TV into standby, wait for 30 seconds and then switch it back on. The new channel should now be in the On Screen TV Guide.

A 'Freesat channel scan' will also pick up all available new channels. Instructions for this can be found in your product manual, or give us a call on 0345 313 0051 and we’ll be happy to help.

Why can't I find the new channel?


Your Freesat box or TV should automatically update when a new channel launches, but some products need to be in standby to pick up the update.


Simply put your box or TV into standby, wait for 30 seconds and then switch it back on. The new channel should now be in the On Screen TV Guide.

A 'Freesat channel scan' will also pick up all available new channels. Instructions for this can be found in your product manual, or give us a call on 0345 313 0051 and we’ll be happy to help.

Some of my Freesat channels have gone missing, how do I get them back?

If you encounter channels missing from your TV guide, put your Freesat box or Freesat TV into standby for 30 seconds and then switch it back on again. This should see everything restored; If this does not work you’ll need to do a quick 'Freesat channel scan'. Instructions for this can be found in your product manual, or give us a call on 0345 313 0051 and we’ll be happy to help.

If you are doing a Freesat channel scan, it’s worth making a note of your scheduled recordings and resetting them once the scan is complete to be sure you won’t miss out.

Can I use Freesat alongside my Sky subscription?


Absolutely! You can have both Freesat and Sky connected to the same dish, so you have Freesat in your main room, and Sky in another room of your home, or vice-versa. We have a range of boxes, starting from just £50, which are ideal for additional rooms.

If you need additional installation, your local retailer will be able to advise you about your options, and what would work best in your home.

What do I need to use the Freesat App?

To use the Freesat App, you just need an iPhone, iPad or iPod touch with iOS 6.0 or higher or an Android device running Android 4.0.3 (Ice Cream Sandwich) or above.

If you'd like to use the Freesat App to remote control your TV, you will need a Freetime box.

To remote record as well, you will need a Freesat ID and one of the following Freetime boxes:
Freesat+ HD with Freetime 500GB
Freesat+ HD with Freetime 1TB
Freesat+ HD with Freetime 2TB

If you are having any issues with the Freesat App visit our Freesat App FAQs page.

I don’t have a Freetime box, can I still use the Freesat App?

Yes, you can. If you don't have a Freetime box, you can use the app to find great new telly to watch on Freesat.

You will need a Freetime box if you want to remote record or use the app as a remote control for your TV. Find out about Freetime.

If you are having any issues with the Freesat App visit our Freesat App FAQs page.

Can I record from the Freesat App?

Yes, if you have a Freesat+ HD box with Freetime you can use the Freesat App to record your favourite programmes on the go. 

To remote record, you need to create a Freesat ID and pair it with your Freetime box.

To get a Freesat ID, go to freesat.co.uk/id. Once you're there, it's a few easy steps to set up and pair your Freesat ID. You'll just need the unique code from your Freetime box. This can be found by selecting 'Settings' and then 'Freesat ID'.

To remote record, you need one of the following boxes:
Freesat+ HD with Freetime 500GB
Freesat+ HD with Freetime 1TB
Freesat+ HD with Freetime 2TB

If you are having any issues with the Freesat App visit our Freesat App FAQs page.

Can I use the Freesat App as a remote control for my TV?

Yes, if you have a Freetime box you can use the Freesat App in place of your remote control.

To do this, your Freetime box and your phone or tablet must be connected to the internet on the same network. If you are using a 3G or 4G internet connection, you won't be able to remote control your Freetime box.

When you open the app, it will search for any Freetime boxes on the same internet network. The app will recognise your Freetime box if it is connected to the same Wi-Fi network as your phone or tablet, and you will see a message asking you to connect it to your TV.

Once you're connected, tap the TV icon to control your TV.

If you are having any issues with the Freesat App visit our Freesat App FAQs page.

Can I receive Freesat in my area?


Freesat is delivered via satellite so it's available wherever you are in the UK. You'll need a satellite dish, but if you don't have one already, you can book an installation in store when you buy your Freesat box or TV. 


A few homes may not be able to get Freesat as their dish can't be positioned to see the satellite properly. Your installer or retailer will be able to advise further on this. If you live in a rented property, conservation area or listed building there may be some restrictions on installing satellite equipment on your property. Please contact your landlord or local council for information on requirements in your building or area.

Do I need a Freesat viewing card?


No, as Freesat is a subscription-free service, no viewing card is required.

Where can I buy Freesat boxes with Freetime?


You can buy Freesat HD and Freesat+ HD boxes with Freetime, both in-store and online from a range of retailers including John Lewis, Currys, PC World, Richer Sounds, Argos, Maplin.

Boxes are also available from selected independent electrical retailers.

Does Freesat offer parental controls to restrict or block certain channels?


Yes, all Freesat digital boxes and Freesat TVs offer parental controls, which allow you to restrict certain types of programming or channels behind a PIN.

How do I arrange my satellite dish and Freesat installation?


You can purchase installation from your Freesat-approved retailer at the same time as you buy your Freesat digital box or Freesat TV. Freesat has worked with all our retailers to ensure that they are able to offer an excellent installation service. Rest assured we only work with approved installers who meet the required industry standards.

If you didn't book an installation when you bought your Freesat box or Freesat TV, you can speak to us on 0345 313 0051, and we'll arrange it for you.

How much does satellite installation cost?


A standard satellite installation, which should cover the needs of most households, usually costs around £90.

A Freesat+ HD satellite installation costs around £30 extra because of the need for two cables from your dish so that you can watch one channel and record another.

Installation charges will also vary if you want Freesat in more than one room. Please talk to your Freesat-approved retailer for more information.

Do Freetime boxes have catch-up services?


Yes, the products have catch up services via BBC iPlayer, ITV Player, 4oD, Demand 5 and YouTube. This means you can Roll Back through the last seven days of TV on 21 of our channels, as well as accessing programmes and videos through a dedicated On Demand section. 

There are plans in the pipeline for other video on-demand (VOD) services, we'll update this section as soon as there is anything to announce.

Can I buy Freesat without an installation?

You certainly can. If you already have a satellite dish and cabling, in most cases you can simply plug your Freesat digital box or TV in and enjoy subscription free satellite TV.

If you need a new satellite dish or need extra cables, for example for Freesat+ HD, ask your retailer to arrange it for you when you buy your Freesat box. If your dish is still under warranty (typically 12 months) we advise you check that using it to receive Freesat will not affect your warranty terms before you install any other equipment.

How do I contact Freesat?


We're here to help with any questions you have about Freesat.

To speak to one of our UK based help team, please call us on 0345 313 0051.
Lines are open: Mon - Fri: 9am - 8pm Sat: 10am - 2pm

When lines are closed, you can get help out of hours via recorded messages.

You can also contact us on twitter at www.twitter.com/freesat_TV

Our address for correspondence is: 

Freesat
PO Box 6296
London
W1A 3FF

If you're missing channels, your best option is to retune your box or TV. Freesat products have slightly different steps for retuning, but typically it can be done by: 
pressing Menu on your remote control, 
then selecting Settings 
then Freesat Tune or Freesat Channel Scan.

Often this will restore any lost channels.

If you're having general performance problems with your Freesat box or TV, the manufacturer will usually be able to provide help. We recommend before you contact them you completely power the box or TV off, wait for two minutes and then switch it back on. Often this simple step will resolve an issue.

What is Freetime?


Freetime is our super smart, state-of-the-art, award-winning TV guide, available in our newest Freesat+ HD and Freesat HD boxes, which gives you: 


•    a backwards TV guide that Rolls Back up to seven days on 21 channels
•    a new 'at a glance' view to show what’s on the minute you sit down
•    a new Showcase section with our top TV picks
•    On Demand TV and video from BBC iPlayer, ITV Player 4oD, Demand 5 and YouTube
•    clever recordings that make it even easier to build a library of your favourite shows (Freesat+ HD boxes only)

How much do Freesat boxes with Freetime cost?


Freesat HD box with Freetime is available from £89.95.

Freesat+ HD with Freetime 500GB box from Humax is currently available from £184.95

Other Freesat+ HD with Freetime boxes are available, which offer increased hard drive space and built in WiFi – you can see the full range here.

What should I do if I'm having problems with my digital box?


If you're having problems with your box, the user manual that came with it should have troubleshooting advice. Additionally, manufacturers' websites often have additional information and advice around solutions for known issues.

You can also have a look on the Freesat Community to see if any other Freesat customers have posted with a similar issue. As ever, our contact centre will be happy to help on 0345 313 0051. 

If your box has developed an issue that cannot be resolved you will need to contact the retailer you purchased it from.

What do I need to watch On Demand TV on Freesat?


To watch all the On Demand services available on Freesat you'll need a Freesat HD box with Freetime or a Freesat+ HD box with Freetime. You can also watch BBC iPlayer and ITV Player on a Freesat+ HD box, a Freesat HD box or Freesat enabled TV that is compatible with On Demand. Check out which products are compatible here.


You'll also need a broadband speed of at least 2Mbps. Connecting is easy – you just need to connect your Freesat box or TV to your broadband router. If they're in the same room we recommend using an Ethernet Cable, otherwise you can use Homeplug adapters for a wire-free connection.

Can homes out of Freeview coverage get Freesat?


Yes. Freesat is delivered via satellite so it's available wherever you are in the UK.

Will my picture quality be better than with Freeview or with analogue terrestrial TV?


Freesat delivers stunning high definition pictures on our 11 HD channels. Depending on which SD channel you watch, and the quality of your aerial, we expect Freesat will offer as good or better pictures than with Freeview.

Does the backwards TV guide in Freetime work on all Freesat TV channels?


No, the Roll Back service only works on the channels with catch up services on Freesat i.e. the BBC, ITV, Channel 4 and Channel 5 channels.

Currently that means you can Roll Back through the last seven days of TV on 26 channels via the TV Guide.

Are there any on-going costs?


No. Freesat is a subscripion-free service. No bills or contract, just great satellite TV.


Freesat HD digital boxes start at around £50 and the brilliant Freesat+ HD with Freetime boxes are available from around £199.

If you have a satellite dish on your home that's been used for Sky TV in the past, it'll work for Freesat. Otherwise, dish installation costs around £90 and can be arranged in store when you buy your box.

I already have a satellite dish. Can I use it to receive Freesat?


Yes, if you already have a satellite dish and cabling, in most cases you can simply plug your Freesat digital box or TV in.

If your dish is still under warranty (typically 12 months) we advise you check that using it to receive Freesat will not affect your warranty terms before you install any other equipment. And of course, if you have any remaining contractual obligations with your supplier, you'll still be bound to fulfill them.

If you need a new satellite dish or need extra cables, for example for Freesat+ HD, ask your retailer to arrange it for you when you buy Freesat.

Can I install Freesat myself?


Yes, if you already have a satellite dish and cabling, in most cases you can simply plug your Freesat digital box or TV in and start enjoying subscription free satellite TV, it's that simple. 

If you need a new satellite dish or need extra cables ask your retailer to arrange it for you when you buy your Freesat box or TV. If your dish is still under warranty (typically 12 months) we advise you check that using it to receive Freesat will not affect your warranty terms.

How much does Freesat cost?


Freesat HD digital boxes start at around £50 and the brilliant Freesat+ HD with Freetime boxes are available from around £199. If you need a satellite dish, installation typically costs  around £90 and can be arranged in store when you buy your box.


To see our product features and the most up to date prices, check out the Get Freesat page.

Once you've bought Freesat and any installation required that's it. There's no contract and no monthly bills to pay.