Remote control isn't working
If your remote control has stopped working, start by checking the batteries are charged and inserted correctly (perhaps try them in a different device to see if they need replacing).
If the batteries are working, then check that there’s nothing blocking the infrared receiver (the shiny black square) on the front of the Box.
When the remote control is working correctly, you’ll notice a red flight flicker on it and on the TV Box itself when you press a button.
If all of the above don’t work, then call our Customer Services team.