I’m having a problem accessing On Demand players

If you’re having issues with connecting to the On Demand players, there are a couple of things you can try to do.

  1. Check that your internet connection is still working. 
  2. If you are connected over Wifi, try using an Ethernet cable (not supplied) to test the connection.
  3. If the connection appears to be in working order, try restarting your box.  Typically, this will fix the issue. If it doesn’t, speak to one of the team members in our contact centre.  You can find out how to reach them here