My Humax box is not turning on

The first thing to check is that the power unit is working properly. If no light is on, then the power unit isn’t working so may need replacing. If this is the case, the best thing to do is to call our Contact Centre</a> It may be that your Humax box is faulty, if your box no longer falls within the warranty period (please check your receipt and any guarantee you may have), then you may want to upgrade to a new 4K TV model. You can browse our range on the Freesat webstore</a>.

I'm receiving no signal on my Humax / Manhattan box

Extreme weather conditions (such as driving rain, strong winds or snow) can affect the satellite signal. In the event of calm weather and your Freesat box or TV reporting no signal there are a few steps you can take to try and resolve it. First, make sure all the connections at the back of the box/TV to the dish are securely tightened; then try doing a channel scan, or first time install to see if this restores any lost channels. In the event that this doesn't resolve the issue, there may be a problem with either the alignment of the dish, or some interference in the LNB (the protrusion at the end of the dish that the wires connect to). If this is the case, then you might need to contact an installer to come and look at your satellite dish.

I'm missing channels on my Humax / Manhattan box

If you encounter channels missing from your TV guide, put your Set Top box into standby for 30 seconds and then switch it back on again. This should see everything restored; If this does not work you’ll need to do a quick 'Freesat channel scan'. If you do perform a Freesat channel scan, it’s worth making a note of your scheduled recordings and re-setting them once the scan is complete to be sure you won’t miss out. You can view a full list of channels available on Freesat here</a>.

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Pause/Rewind is not working on my Humax Box

If your Freesat Smart TV Recorder loses the ability to pause and rewind live TV, this suggests a problem with your hard drive.

First, please ensure you have the latest version of software for your box - you can find out what version you have via system information in the settings menu and checking this against the information displayed on the manufacturer's website. Once you have validated this, the next step would be to perform a disk cleanup, via the settings menu. This won't affect any stored recordings, but if that fails the next step would be to format the hard drive, which will remove any stored recordings.

If you continue to experience issues, please contact our Customer Support Team for further advice.

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^{95% customers satisfied with Freesat as their TV provider: Based on an online YouGov Plc survey, total sample size was 8341 adults. Fieldwork was undertaken between 28th March 2022 - 15th February 2023. The figures have been weighted and are representative of all UK adults (aged 18+).}

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Pause/Rewind is not working on my Humax Box

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