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My Humax Box has frozen or is unresponsive

If your Humax box freezes, we recommend you turn it off at the mains and wait for thirty seconds before restarting. I

f this doesn't resolve it, and you are able to access the menu, the next step would be to try a factory reset via the setting menu. This won't affect any stored recordings, but you will need to reset any planned recordings that you have scheduled. If your box freezes during a recording, turning it off at the mains will make the recording fail.

If you continue to experience issues, please contact our Customer Support Team for further guidance.