My Humax Box has frozen or is unresponsive

My Humax Box has frozen or is unresponsive

If your Humax box freezes, we recommend you turn it off at the mains and wait for thirty seconds before restarting. I

f this doesn't resolve it, and you are able to access the menu, the next step would be to try a factory reset via the setting menu. This won't affect any stored recordings, but you will need to reset any planned recordings that you have scheduled. If your box freezes during a recording, turning it off at the mains will make the recording fail.

If you continue to experience issues, please contact our Customer Support Team for further guidance.