The app / a specific feature isn’t working.  What can I do?

If you are having stability issues with the app, try the following alternatives to try to fix it:

  • Check your phone has the most up to date OS version as the app may not support older software versions.
  • If that doesn’t work, uninstall the Freesat app and turn your phone off for 5 minutes.
  • Turn the phone back on and download and install the Freesat app again.
  • You’ll need to log in again to use it.


This should resolve any issues.