Get help & advice

We're the subscription-free satellite TV service. Almost every home in the UK can enjoy our 150+ channels, brilliant On Demand TV and five free HD channels.

Digital UK provides a simple independent comparison for you - you can compare digital TV services on their website. Visit the Digital UK website

To speak to one of the team, please call us on 0845 313 0051. The call centre opening hours are: Mon - Fri: 9am - 8pm Sat: 10am - 2pm

Support is available 24 hours a day via recorded messages.You can also contact us on twitter at www.twitter.com/freesat_TV

If you're missing channels, your best option would be to retune your box or TV. Freesat products have slightly different steps for retuning, but typically it can be done by pressing Menu on your remote control, then selecting Settings and Freesat Tune or Freesat Channel Scan. Often this will restore any lost channels.

If you're having general performance problems with your freesat box or TV, the manufacturer of your box will be able to provide help. We recommend before you contact them you completely power the box or TV off, wait for 2 minutes and then switch back on. Often this simple step will resolve the issue. Otherwise the manufacturer will be able to give further help

An 0845 number is charged at your equivalent local rate when calling from a BT landline and potentially higher if calling from a mobile or another provider. There is no standard cost that we can provide for the cost of the call as it depends on your calling plan.

No not currently. However, we are exploring whether we make optional pay services available via third parties in the future.

Yes you can, with freesat+ our HD digital TV recorder. freesat+ gives you all the benefits of the HD digital box plus complete freedom to pause, rewind and record live TV in both high definition and standard definition.

The BBC have made some recent changes to their HD broadcast.

Most freesat HD boxes and TVs updated automatically, and the few boxes that didn’t simply need a 'freesat channel' scan or 'first time install' to restore the BBC HD channels. This can be done in the Menu of your box or TV.

Panasonic customers with 2008 HD TVs and 2009 freesat+ Blu ray boxes should do a factory re-set to restore the BBC HD channels.

Menu key > Setup > Shipping Condition

Press OK to the prompts.

Power set off/on and TV will then automatically setup again.

Both BBC HD channels will then be restored once the scan has completed.

For help, please call Panasonic customer support on 08705 357357.  The freesat call centre are also able to help any customer having problems restoring the BBC HD channels on 08450 990 990.

No, there's no subscription and no contract with freesat.  Just great satellite TV.

You just buy your box and then a dish installation if you don't already have one.

freesat HD digital boxes start at around £70 and the brilliant freesat+ boxes start around £200.

Satellite dish installation costs around £80 for a standard install on a typical two storey house. But if you've already got a dish that's been used for Sky TV in the past, you're sorted. You can use it for freesat.

No. freesat is a subscripion-free service. No bills and no contract, just great satellite TV.

freesat HD digital boxes start from around £70 and the brilliant freesat+ boxes start from £200.

If you have a satellite dish on your home that's been used for Sky TV in the past, it'll work for freesat. Otherwise, dish installation costs around £80 and can be arranged in store when you buy your box.

freesat is great for caravans; we have full UK coverage and even have boxes that run from a 12V power supply. You'll need a satellite dish - we recommend you speak to your local caravan dealer to discuss which one works best for you. What's more, you can use the same freesat box at home when you're back from your travels. Just connect it to a satellite dish on your house and enjoy.

No, freesat is delivered via a satellite dish.

In the early hours of Tuesday 14th February some technical work is taking place on the full suite of ITV, STV, UTV and Channel 4 channels. There may be a short interruption to these services during this time.

Once the work is complete these channels will be restored automatically.

Following this, if you have problems tuning to these channels a retune or first time install on your box should bring them back. For help please call 0845 313 0051.

Channel 5 are making some minor changes to their service. Your box should pick up the changes automatically, but we know a small number of Goodmans, Grundig and Bush boxes need a 'first time install to restore the channels.

If you have trouble watching any of the Five channels we recommend doing a ‘first time install’ which should restore them.

Instructions for Goodmans, Grundig and Bush boxes: Press the ‘Menu’ button on remote control, navigate down to ‘Settings’, select ‘First time install’ from the list and press OK.

If you help with this or have any questions, please call us on 0845 313 0051.

Yes. Every freesat box and TV has a button on the remote control to access these services.

Yes. Every freesat box and TV has a button on the remote control to access these services.

ITV are carrying out some essential maintenance work that will mean ITV player will be unavailable between the hours of midnight until 04:00am on the 10th of January 2012.  If you are unable to access ITV player outside of these hours please contact a member of our team on 08450 990 990.

ITV Player is already available on selected freesat HD  and freesat+ boxes, and will roll out to some other boxes and TVs over the coming months. Check your box or TV here